Payment – Related Questions
Q: What payment methods do you accept?
A: We accept a variety of credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for a convenient payment experience. When you reach the checkout stage, simply enter your card details, and your payment will be processed securely.
Sizing – Related Questions
Q: How do I know what size to order for the clothing items?
A: To ensure you select the right size, we strongly recommend checking the size chart provided on each individual product page. This chart offers detailed measurements to help you make an informed decision. If you still have doubts or need further assistance, feel free to email us at [email protected], and our customer service team will be glad to help.
Order – Related Questions
Q: Can I cancel my order for clothing?
A: Yes, you may cancel your order before it is shipped or within 24 hours of placing the order. If the cancellation is made within this timeframe, you are eligible for a full refund.
Q: Can I change my order after I place it?
A: If you wish to make any changes to your order, such as modifying the size, color, or quantity of the clothing items, please contact our customer service team as soon as possible at [email protected]. However, if the order has already been shipped, unfortunately, it cannot be changed. So, it’s crucial to act quickly if you need to make adjustments.
Q: How long will it take for my clothing order to arrive?
A: The total time it takes for you to receive your clothing order is the sum of the order processing time and the shipping time. For example, if you order a pair of pants, the processing time is typically 1 – 2 business days. After that, the shipping time ranges from 7 – 14 business days. So, in total, you can expect to receive your pants within 8 – 16 business days from the time of order placement.
Q: Can I track my clothing order?
A: Absolutely! Once your clothing order is shipped, we will send you an email containing a tracking number. You can use this number to track the progress of your package and know exactly when it will arrive at your doorstep.
Return – Related Questions
Q: Can I return my clothing item if I am not satisfied with it?
A: We understand that sometimes a clothing item may not meet your expectations. We accept returns within 30 days of the date of purchase. To be eligible for a return, the items must be in their original condition with all labels attached. Regarding shipping costs, if the return is due to our responsibility, such as receiving a damaged or incorrect item, we will reimburse you for the shipping costs. On the other hand, if the return is on your part, like changing your mind or ordering the wrong size, we will not reimburse the shipping costs. For further assistance with returns, you can email us at [email protected].
Refund – Related Questions
Q: How long does it take for a refund to be reflected in my account for a returned clothing item?
A: After we receive the returned clothing item, it may take up to 7 business days to process the refund. The time it takes for the refund to show up in your account can vary depending on the processing times of different payment providers. So, please be patient during this period.
If you have any other queries or concerns regarding your clothing purchase, please don’t hesitate to contact us.
Address: WORKSHOP251ON 3RD FLOOR,JOIN-IN HANG SING CENTRE,NOS. 2-16 KWAI FUNG CRESCENT,KWAI CHUNG,NEW TERRITORIES,HONG KONG
Telephone: +852 95725771
Email: [email protected]
Working Time: Monday – Friday, 08:00 – 17:00
On business days, we will get back to you within 24 hours.